It was the case already during beta. EU players are 4th rate customers. We get no service, our concerns are not heard and we pay more than USA and Australia players.
It's no point whining. As long as money keeps rolling in (and it does, especially from Europe) GOA and especially Mythic couldn't care less. Personally I don't care anymore. The game is great, and I'll look for information and feedback on the US sites. Eventually I will be pissed enough with the lack of service and vote with my feet, but I haven't got there yet. However, voting by walking in masses is the only thing that could possibly change GOA and Mythic stance on the matter.