think blizz are having trouble with staff lvls at the moment and the billing department is fecked.
ingame gm response time is about 2 days.
i did see a blue post on the forums that it takes a day or longer to restore a hacked account.
problem is a cashback was placed against the account, what happened was
account was hacked, hacker didnt change password or do anything else.
I recieved an email fdrom Blizz advising account may have been compromised, i log into account management change password.
Noticed a 3 month sub had been put on account, i laughed at silly hackers.
I reinstall game and patch (sigh) to check my banks hadnt been raided, all was fine, logged off, uninstalled, forgotten about.
This all happened 9 months after i stopped playing.
so 1year and a few months after this happened i try to log in with my newly purchased WotLK to find a charge back on the account, i.e. the hackers approached their CC firm to get the cash for the sub they didnt get on my account
makes me think it was some gold seller who uses accounts for a few months then forwards gold on.
So until they sort it the account is suspended, even though they have agreed that someone subbing up to my account 9 months after i had stopped playing/ uninstalled/ and built a new computer with the fact the person subbing wasnt me (was some woman) it would be dealt with asap.
They couldnt answer how someone could get hold of my account details as i didnt use that name/password combo anywhere else.